General terms and Conditions
Last updated: March 11, 2025

1. Introduction
These Terms and Conditions apply to this website and to all services provided by us. By using our website or services, you agree to these terms. We reserve the right to modify these terms at any time. Changes will be published on this page.

2. Definitions
In these Terms and Conditions, the following definitions apply:

• "We", "us", or "our": the team of GPTseniors.com

• "Website": the website www.gptseniors.com

• "User" or "you": the natural or legal person using our website or services

• "Services": all products and services provided by us

3. Applicability
3.1. These Terms and Conditions apply to every offer made by us and to every agreement concluded between us and the user.
3.2. Before an agreement is concluded, the text of these Terms and Conditions will be made available to the user.

4. The Offer
4.1. If an offer has a limited validity or is subject to conditions, this will be explicitly stated in the offer.
4.2. The offer contains a complete and accurate description of the services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the user.
4.3. Obvious errors or mistakes in the offer do not bind us.

5. The Agreement
5.1. The agreement is concluded at the moment the user accepts the offer and meets the stated conditions.
5.2. If the user accepts the offer electronically, we will promptly confirm receipt of the acceptance electronically.

6. Prices and Payment
6.1. The prices listed on our website include VAT, unless stated otherwise.
6.2. Payment must always be made in cash.
6.3. The user is obliged to immediately report any inaccuracies in provided or stated payment details.

7. Delivery and Execution
7.1. We will exercise the utmost care when receiving and executing orders for services.
7.2. The place of delivery is the address provided to us by the user.
7.3. We will execute accepted orders as quickly as reasonably possible, unless a different delivery term has been agreed upon.

8. Intellectual Property Rights
8.1. All intellectual property rights relating to our website and services are exclusively owned by us or our licensors.
8.2. Without our prior written consent, nothing from our website or services may be reproduced, stored in an automated data file, or made public.

9. Liability
9.1. We are not liable for any damage resulting from reliance on incorrect and/or incomplete data provided by or on behalf of the user.
9.2. Our liability is limited to the amount paid out by our liability insurance, plus the applicable deductible.
9.3. We are never liable for indirect damages, including consequential damages, lost profits, missed savings, and business interruption.

10. Force Majeure
10.1. In cases of force majeure, we are not obligated to fulfill our obligations. In such cases, we may suspend our obligations or dissolve the agreement.
10.2. Force majeure includes, in addition to what is stated in the law and case law, all external causes, foreseen or unforeseen, beyond our control, that prevent us from fulfilling our obligations.

11. Complaints Procedure
11.1. Complaints about our services must be submitted to us in writing and with proper motivation within 7 days after discovery.
11.2. We aim to respond to complaints within 14 days of receipt. If a complaint requires more time to handle, we will respond within 14 days with an acknowledgment of receipt and an indication of when a more detailed reply can be expected.

12. Privacy and Data Protection (GDPR)
12.1. Processing of personal data
We only collect and process the following personal data from our users:

• Name

• Email address

• Age

12.2. Purpose of processing
We use this data exclusively for:

• Delivering our products and services

• Sending our newsletter

• Improving our services

12.3. Legal basis for processing
We process your personal data based on:

• Performance of a contract (when you use our services)

• Your consent (for receiving our newsletter)

• Our legitimate interest, as long as it is not overridden by your privacy rights

12.4. Retention period
We do not retain your personal data longer than necessary for the purposes for which it was collected. In general, we retain your data for as long as you use our services and up to 2 years thereafter for administrative purposes.

12.5. Your rights
Under the GDPR, you have the following rights:

• Right of access: You can request a copy of your personal data that we process

• Right to rectification: You can request correction of inaccurate or incomplete data

• Right to erasure: You can request the deletion of your personal data

• Right to restrict processing: You can request a restriction on the processing of your data

• Right to data portability: You can request your data in a structured format

• Right to object: You can object to the processing of your data

• Right not to be subject to automated decision-making

12.6. Exercising your rights
To exercise your rights, you can contact us via email at info@gptseniors.com. We will respond to your request within 30 days.

12.7. Complaints
If you have a complaint about how we handle your personal data, you can contact us. You also have the right to lodge a complaint with the Data Protection Authority.

12.8. Data security
We take appropriate technical and organizational measures to protect users’ personal data against loss, misuse, or unauthorized access.

12.9. Cookies
Our website uses cookies. More information can be found in our cookie policy on our website.

12.10. Changes to this Privacy Policy
We reserve the right to modify this privacy policy. Changes will be published on this page. We recommend that you check this page regularly to stay informed about any updates.

13. Applicable Law and Disputes
13.1. All agreements between us and the user are governed by Belgian law.
13.2. Disputes will be submitted to the competent court in Antwerp.

14. Additional or Deviating Provisions
Additional or deviating provisions from these Terms and Conditions may not be to the detriment of the consumer and must be recorded in writing.

Contact
If you have any questions about these Terms and Conditions, please contact us at info@gptseniors.com